Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Confirm property management services and lessor requirements.

1.1 Introduce lessor to property management team and explain property management processes.

1.2 Clarify rights and obligations of lessor and lessee according to lease terms and conditions.

1.3 Schedule reporting processes and timeframes to meet lessor requirements.

1.4 Confirm lessor instructions for property management and provide information or advice to resolve issues or concerns.

1.5 Document agreed schedules and actions according to agency requirements.

2. Report to lessor on commercial property management activities.

2.1 Seek lessor instructions to resolve issues or concerns associated with lessee, property or lease.

2.2 Consult with lessor to monitor satisfaction with property management services and provide information or advice in response to additional requirements.

2.3 Document reports and actions taken in response to lessor requirements.

3. Facilitate asset management opportunities and maintain documentation.

3.1 Analyse commercial property market trends to identify opportunities to meet specific lessor needs and preferences.

3.2 Evaluate commercial property management services and identify opportunities to enhance lessor property portfolio.

3.3 Present findings to lessor and document instructions.

3.4 Secure and maintain lessor documentation according to agency requirements.